Prepare AI uses that are useful, measurable and suited to your organisation.
An AI assistant’s usefulness depends on the need it addresses, the knowledge available to it and the rules governing its use. We help identify use cases, prepare your sources and define a pilot before considering a wider rollout.
Access permissions, information quality and human review are part of the approach from the start.
Would you like to explore AI, but find the possibilities broad and the priorities unclear? We help assess use cases against their usefulness, feasibility and implementation requirements.
Support can cover:
We analyse users’ needs, the tasks involved and the outcomes expected. Use cases are prioritised by operational value, data availability and implementation constraints.
The pilot defines its scope, users, limits and the criteria that will inform the next decision.
We review available sources: organisation, currency, consistency, ownership and access permissions.
We help structure content and define how it will be maintained. Particular attention is given to outdated, contradictory or insufficiently contextualised documents.
We support the design of assistants for identified uses, including with Copilot Studio where it suits your environment.
We define user journeys, authorised sources, expected behaviour and situations requiring verification or handover to a person.
We prepare users for what the system can do and where its limits lie. Testing uses situations representative of real work.
Evaluation can consider response relevance, faithfulness to sources, access controls, time saved and the ability to recognise when a reliable answer is unavailable.
Identify users and priority use cases.
Review sources and access conditions.
Evaluate the system within a controlled scope.
Adjust, extend or stop the pilot based on the results.
Deliverables can include a shortlist of use cases, a pilot scope, documentation recommendations, a pilot assistant and an evaluation framework.
A specific need, identified users, available sources and their access permissions. Scoping also defines evaluation criteria and situations requiring human review.
Use representative situations to assess answer relevance, faithfulness to sources, access controls, handling of uncertainty and usefulness to users. Results inform whether to continue or adjust the pilot.
Do you have an assistant in mind or want to identify your first use case? Tell us about the tasks involved, your information sources and your working environment.
To prepare for our conversation, share your needs, current tools and target timeline. Scope, deliverables and working arrangements are agreed with you.
Discuss my AI project [email protected]ITSMWORK is the brand of ITSM Work Consulting LLC, based in Shams Free Zone, Sharjah, United Arab Emirates. Meetings at Shams or your premises are available by arrangement; remote collaboration is possible depending on the engagement.